Customer Testimonials
Horrible experience. Left dealer as price was too high, only to be texted to come back and buy for x. Drove 45 minutes back and offer was rescinded. Some Tony guy decided he did not like it and actually wanted more than they did when I left the first time. Went to Olathe Dodge, bought the same vehicle with Fantastic help from Mike "Chippy". Highly recommended Olathe Dodge
I inquired about a car they had. They took 4 days to send me a email, and keep going with a story they tried to call me when they never did. The internet sales rep started trying to rage bait me, and shaming me on not being able to afford to buy a new car. Apparently the owner doesn’t care these actions go on.
Would rate zero stars if that were an option. We brought our Jeep Grand Cherokee here for repairs after it had been stolen. There was no damage to the windshield when the vehicle arrived at the dealership (as confirmed by inspection and photographs taken by the insurance adjuster). One of the repairs involved repairing wiring behind the rearview mirror and reattaching the rearview mirror to the windshield. When repairs were complete and the dealership provided us with the keys we saw multiple very large cracks in our windshield that originate directly behind the rearview mirror where the repairs were made. ...
Excellent sales department, service department has improved with new management. I hope it continues communication is much better
Terrible professional treatment. Andrea threatened me bc I backed out on a sale. This is a terrible dealership. Please be careful and do not do business with them. Worst dealer I’ve ever been too and the manager wouldn’t even fire him.
Tony just may be the biggest xxxxx that I have delt with at a dealership while trying to buy a new truck.
Sam and Cowboy contacted me and were helpful with information that I needed. I am however receiving emails showing a lot of vehicles that are not relevant to my search.
Sold us a mopar warranty and lied about where we could use it. Title to vehicle was sent over 3 weeks after purchase and then was delayed in shipping for 3 weeks so the temp tag ran out and we still had to drive 100 miles to pickup title at the shippers. People don't return phone calls just general poor service and now the vehicle is in need of repair after less than 500 miles. Be very careful if you decide to buy from them.
Service department was terrible. Poor communication, 2+ hours was the regular for an oil change, nobody greets you (or even acknowledges you) when you walk in. When I brought my truck in for an issue, they couldn't even tell me if it was looked at or fixed, they just handed me the keys. Highly do not recommend
Just a quick shout out for Scott Cowboy Grogg. Have been dealing with this gentleman for years and will continue to do so. His service after the sale is incredible!!
Stole money from me. Awful awful dealership. NEVER GIVE MONEY TO THIS PLACE. THEY WILL SCAM YOU
We had a wonderful experience in our search for a new car. Our questions were answered and we found the perfect car without pressure or stress.
I had an outstanding experience buying my dodge ram from Jerry Hicks. Everyone at the dealership was very friendly and helpful. I would definitely recommend them to anyone
I wish I had read the reviews on this dealership's service department before bringing my car in. Completely agree, worst service. I will never go back.
Worst service. Bought 2015 Jeep and was sold a lifetime detailing package I didn't really want but when the deal dropped from $900 to $500 I took it. Now they are telling me the rep that sold me the package shouldn't have been doing that and was let go. They are also not honoring the lifetime package and say it ended with the warranty period. This was after I scheduled the maintenance. I called once to schedule and then again the morning of to confirm the time. Not until I take time out of my day to show up for the ...
Never going back. Had a coolant leak and limped to the dealer down the road who sells jeeps. Found out they're the sister store of an official jeep dealer and any powertrain warranty work needs to be done at official Jeep dealer. So I trucked my jeep that I was told needed a water pump over to Gladstone Jeep. Vehicle arrived on Thursday, I called in Friday afternoon and they acted like they had no idea my jeep was there. Went in first thing Saturday morning and waited around 15 min to speak to one of the 2 techs working that ...
3 year old van transmission went out. SECOND VAN purchased exactly 101,000 miles transmission went out. Dealership help in any way. NO, just give them the money and move along. Transmissions and oil leaks are know for these products unfortunately we stuck with them. Their loyalty ends when they get their check to xxxx with the struggling families that rely on them!!!!
If I could give 0 stars I would. We experienced it all, lack of communication, gaslighting, mechanics neglect all of it. I will never go here ever again, while I was waiting for 30 minutes on a manager 4 people came in that had been there a week prior so its common that they do not fix things.
This is the worst experience i have ever had with any dealership anywhere. They are crooks. They lied and misrepresented every conversation and transaction i had with them. I am reporting them to the BBB and every other consumer reporting agency i can find. Stay clear of this place and tell everyone you know to also.
If you need a new car or truck do yourself a favor and ask for Jake in sales as soon as you call or walk through the door. Cowboy is also the best. Took good care of me on my néw longhorn purchase. Jeff
Service department is an absolute joke! I took my brand new jeep in to have a minor manufacture paint blemish fixed. Its been over a month now and they still cant tell me when it will be done. Every time I call and ask they say they will find out what is going on and get back with me and then never follow through. I will never buy, sell or have my vehicle worked on at this dealership ever again and nor SHOULD YOU!!! By the love of god don't do it, go someplace else.
Great Sales and Service experience at Gladstone Dodge Chrysler Jeep Ram. We purchased a 2016 Ram 2500 Crew Cab 6.4L 4WD certified pre-owned vehicle and had great Sales and Service from the entire Gladstone Team. My buying experience was smooth, hassle free and straight forward from Scott "Cowboy" Grogg (Sales), Shawn Siegel (Sales), Troy Reichle (Sales Manager), Troy TD Shaw (Sales Manager), Kyle Kolbe (Aftermarket Manager) and Butch Lewis (Finance Manager). My service experience has been great as well from Rachel (Service Advisor), Jordan (Service Advisor), Josh Gouldsmith (Parts Manager) along with their Parts and Service teams. I highly recommend ...
I always have an excellent experience I Gladstone dodge especially with Rachel and with the help of Alton you guys rock keep up the good work. I will always bring my truck to you guys to be worked on. Gladstone dodge is the best.
I am beyond displeased and aggravated with this dealership. I bought a 2014 Jeep patriot about four years ago with less than 20,000 miles on it. I came in today to try to trade it in and they won’t give me anything for it because it might need a new engine. It also has under 135,000 miles on it. Good job taking care of your customers guys. I really appreciate it. I will definitely be taking my business elsewhere and will not be recommending this place to anybody.Also, The manager in the corner office…… Do your job. -Luke Parker
I really wish I could give no stars because they are not worth the one star or even negative stars. The absolute worse experience in customer service, all about the money. I have a lemon that I was sold at another dealer brought it here because it's where Chrysler sent me refused to look at it unless I agreed to pay them $150 to just look at it. My vehicle is new and died while driving down a highway just died.
Nice when they make a sale. Go in for an oil change and 2 1/2 hours later finally done. No updates or communication it would lake that long. Mentioned it to manager Jordan, he did not care. They got their money so didn’t care. Would not recommend for maintenance at all.
I feel like it was a one night stand. They loved me while I was there, then I tried calling them and no one would call me back. Finally called the GM (after no response in 3-4 weeks) and he responded (the next day). I would NOT recommend this dealership. After this experience I’m not sure I would buy another Chrysler product period. Lousy costumer service
Morgan R was great! He was not pushy with a sale and did not talk too much. He was knowledgeable and knew the inventory. Butch in finance stuck to the payment we needed and didn’t try pushing up sales. He has personality as well!
Saw a add if you bought three tires youget one for a dollar so I took the old Ford in there they honored it even though it wasn’t a Dodge Chrysler Jeep Ram very very nice service I dealt with Ernie and he did a great job and I’m like say that I will be doing business there again
mm Would have had my business if they were not either incompetent or dishonest. Asked multiple times about 0% for 84 months was pre-qualified then 2 hours into my 3 hour drive was called to be notified that the vehicle I wanted was for only 48 months. pictures don't always add up on online sites to their website. Was hard to get stickers for vehicles. Some red flags made me nervous about this dealership. I hope your experience was better than mine.
This is Melanie and we bought a Jeep Compass 80th Anniversary yesterday, 3/18. We bought our vehicle from Troay. He was absolutely so pleasant to work with! He is very knowledgeable about the vehicles and very honest and kind! It was a great experience as usually I do not like shopping for vehicles! Thank you Troay Strong!
Terrible culture and sales practices. Out of state buyer and have a signed agreement and paid a deposit on a TRX...............paying a $10k premium for a Launch Edition. Troy and Adam sold the vehicle to someone else for more money and then lied to me about what happened blaming on a snafu with the VIN. Adam says my agreement is not binding when it clearly states on the bottom that after dealership signature it is binding. Just a dumb thing to say. He is not a person of integrity. My legal counsel states it is not worth fighting that ...
I went to Gladstone Dodge and worked with my salesman, Kyle Kolbe. Gladstone Dodge gave me what I needed for my trade and I also bought a car that was sold below Kelly Blue Book. Kyle and Gladstone Dodge are super friendly and made the buying experience fun! Our purchase agreement process only took an hour, fanatastic!
Everything went great all the way from speaking with sales, the manager, and the financial team in trading-in and purchasing a new vehicle! Kyle was very friendly and made sure all expectations were met!
Kyle Kolbe did an amazing job with the buying experience. It was my son’s first car to buy himself. Thank you for your assistance.
Words can’t describe the frustration. Sales rep cared about us long enough to make a sale. Promised couple free oil changes which can’t even get ahold of them to make that happen. Pulled a fast one on us which I later discovered. Basically truck we wanted was damaged and they went and got a different truck for us. 180 miles isn’t new anymore and this other truck was sold at the same negotiated price with less options. Yes my fault, should of checked all those details over and not been so trusting. Finance poet work was delayed. Claimed ...
We bought a used 2020 RAM over the weekend. The service we received at Gladstone was awesome. Are salesman Kyle, was friendly and helpful making it a pleasant experience. Thank you Kyle, and your team!
I bought a used 2500 ram 2018! We had to rebuild the transmission! The service dept was very helpful and the Salesman Scott also was very helpful!
I can not say enough about the wonderful service I was provided with by Kyle! I went in knowing exactly what I wanted and he helped me reach my monthly payment goal on 2020 Jeep Grand Cherokee trail hawk. And I can not say enough about how polite and personable he was! Thank you Kyle, for making my jeep buying experience so pleasant! The whole team made me feel important and celebrated the new car with me! Thank you thank you.
OMG I cant say enough. Kyle was so great to help me get out of a bad situation with my old jeep and into a brand new 2020 Jeep. I love my new car and the service that I received was excellent the whole team is great. Thank you so much!
My wife and I were shopping for a Dodge Grand Caravan and after we shopped and contacted other Dodge dealers in NW Missouri...we went to Gladstone Dodge based upon what we found in their inventory online . We knew which van(s) that we wanted to look at and we worked with Kyle Kobe of their sales staff. Unlike a couple of other dealers that we had contacted.... We felt that every phase of the process was straight forward & honest.... at no time did we feel that there was any "bait & switch" or any other deceptive ...
I purchased a new 2020 Jeep Cherokee in February from Isaiah Lawson. He was not pushy and helped me get such a great deal! Recently I found a paint chip on the passenger side door handle, I brought it in and it was taken care of immediately no questions asked. If you're looking for a new car I would highly recommend Gladstone Dodge.
We bought my new 2019 Durango GT Plus and have had issues with service and after market since day one. We paid for paint protection, etc and my car wasnt even washed when they said it was ready to pick up. So obviously no paint protection done. we had a 1300 dollar hitch added and they didnt put the correct wiring harness on it. It took 2 visits to get that corrected.. and now the paint peeled off the front bumper and they are saying it's not covered. It has 10,000miles on it has babied since day one.. and the paint peels ?? ...
Sal was great and attentive to our needs! He was friendly and knowledgeable. He was not pushy like most salesmen. Looking for a great dependable ride contact Sal!
Worst car sales experience I’ve ever had. Our salesman worked a deal with us and then agreed to a deal a couple of days later with me on the phone with all of the details clearly spelled out. Once we got to the dealership to carry out the deal that we had already agreed upon, they said that deal was no longer on the table and added another $3,000 onto the asking price of the Jeep because I sold my car myself even though I clearly told the salesman that was the case the very same day I sold the ...
Earlier this week I purchased a new RAM 1500 Limited from the team at Gladstone. Being from St. Louis I was able to work the deal out online and over the phone. The transaction at the store took an hour from start to finish. Gladstone made it easy to get the truck I wanted at the right price. Thank you Gladstone!!
I bought my first car here with John Dean and he was so kind, helpful, and efficient! They took care of me really well and helped me find a car that’s perfect for college and in my budget. Highly recommend visiting!!!
We were looking for a CPO Dodge Charger and Gladstone Dodge had the best car and deal in town when searching the web! The Charger had fewer miles than any other we had seen with leather interior! Awesome Ride!!
I have purchased 3 vehicles now from Gladstone Dodge Chrysler Jeep. I have had a pleasant experience each time. Only suggestion would be to speed up the paperwork time.
Purchased a 2018 dodge ram on a Black Friday special they had last year the truck was purchased with an added warranty and the warranty was about $2000 maybe but as we were told from the finance manager it was all worth it because of the oil changes. Well the oil changes are 100 and something dollars so OK that was part of a good thing so we go and get our first oil change at first 10,000 miles yesterday. After getting the oil changed we find out that we had one oil change not worth the almost 2000 or $2000 worth of extended warranty. Before ...
I had done quite a bit of online research before I arrived at the dealership and was set on a particular Jeep before I arrived. While I was walking around the lot trying to locate the Jeep, Troy came out to greet me and asked if I needed help. Online pricing is a bit misleading (this is my biggest complaint) but Troy worked with me to get some incentives that would help bring the cost of the Jeep down. He was fantastic to work with. Not pushy or aggressive at all. There was a slight screw up with the paperwork ...
Absolutely the worst service I’ve ever had! First of all I had to get a hold of the GM to even get a call back for service. Take my car in to get a new windshield which I had specifically asked about in finance if replacement was covered under the package I purchased and I was told yes, low and behold it’s not. I call to check the status on it and am told I will be called “soon”. 2 hours later no call so I call back and am told I will be called in 20-30 minutes at ...
Went in for a routine oil change and tire rotation—2 hours and 45 minutes later, it was finally done. We had to search for someone to get the keys. People came in after me and got their vehicles before I did. I had prepaid for my oil change and think I was pushed to the back of the line because of that. Once my service contract is done I won’t be going back. Grant
Six weeks after buying a new 2019 300S the bluetooth module went out. I arrived at 8AM as scheduled. It took until 1PM for them to tell me that they'd have to replace the module, making excuses the whole way as to why it took so long. Promised that it would take a week for the part to come in, 10 days later I called and learned the part HADN'T EVEN BEEN ORDERED. Rachel in customer service was inept and incompetent the whole process. I suspect the only reason why anyone does business with them is b/c they are ...
We showed up from out of state with a radiator fan assemblyall tore up. It was replaced along with an oil change and we were out the door within an hour and a half or so. Really nice and professional people. 10 stars
This was my worst experience ever purchasing a new vehicle. Took 5 days to get delivery. Another 4 days to get equipment transferred took back 4 times for correction. Still waiting for a title. 1st time ever wasn’t provided a tank of fuel with new vehicle. Can’t recommend.
I went in for a oil change. I had to search for someone to help first off. Then the service lady said that she has one person in front of me, and it should only take a hour. 2 hrs and 15 min later, my truck was pulled up front suggesting that it was done. I walked around for a additional 15 min trying to find someone so I could pay and get out. Not to mention it was 76 dollars for a simple (non diesel) oil change. And they didn’t even top off any other fluids. (Washer fluid) . I’d just as ...
I bought a 2103 Jeep Grand Cherokee, Overland, brand new from this dealership. I have only had it serviced here for the past 6 years and have been VERY pleased. In the last year the service has steadily gone downhill. My past two visits, for prepaid oil change and tire rotation, they tried to get me to purchase an additional service. On my most recent visit, for a leak in my tire, I was told there was NO way to patch it because I had out fix a flat in it and I would have to purchase a new tire. On further ...
We have had 2 different issues in a 3 month time period. The most recent involved an oil change. We had greasy fingerprints on our glove box and the air conditioning vents along with grease on the outside of the vehicle. They told us that they check our brakes and were checking to see if we had a key for locking lug nuts but that does not explain the vents in the car. Furthermore, in March we brought the car in for an intermittent start issue. They told us it was the crank position sensor. We told them that we just replaced ...
I purchased a Truck here recently because of online pricing . The price however , isn't obtainable by the common shopper . It was listed online for $32k but in reality was offered at nearly $40k . The day of our purchase , we test drove two trucks. We decided on a 5.7L Hemi V8 but in a different color than the test vehicle. The location was under a severe thunderstorm warning for most of the day . Nobody wanted to be in the weather , so we trusted the sales team to be honest and sell us the vehicle with options we asked for. We ...
Morgan was my sales rep. He listened to everything I wanted in a jeep and even had some great ideas on some add on's. He was very personable and professional when dealing with my new jeep purchase. I would recommend Morgan for anyone who is in the market to buy a new jeep or a car or truck. He is very knowledgeable about the vehicles also.
I found a truck on there website bought it got home and the raise the price by 2000 dollars over night did not catch it till I got home called them out on it and they refused to give me a refund I am a disabled veteran and this is how I was treated
I took my Ram 3500 in for some recall work and to have a problem with the backup direction lines on the rearview video corrected. They took care of it forme very quickly, which was especially nice because I got the recall notice just days before I was to haul an 8 ton trailer 1000 miles.
We bought our Challenger from them 3 years ago. Have had a couple issues with the service department but they have always made things right when we point out issues. Happy with them in the end.
Jerry made the purchase of my 2019 Ram Big Horn a pleasure. He reviewed the operation of the many controls when I picked up the truck.
Took my 2004 jeep into the service center to see how much it would cost to replace my water pump for windshield , one window motor, my wiring to my driver door lock/window control and to check oil leak. The bid came to $3,200+ so I took what they gave me that said needed fix to another shop and they gave me a bid for $1800 for same thing at KC Auto. When I went to pick my jeep up to take to KC the Diagnostic charge was $500! When Kc auto did the work one of the seals they said needed replaced wasn'...
The Service Dept is top notch, Rachel is always straight and to the point and always finds a solution to the problem wonderful to work with
I found a car I was looking for online at this Dealer. Talked to Dave Reed first, a manager. Car hadn't gone thru inspection yet. Was put in touch with salesman Dave Taylor I asked for a inspection document to see what was found and what they were going to do to car before they sold it. The inspection paper was completely blank, nothing checked off just a few hand written notes. NOTE: I'm a out of state customer so I'm at the mercy of the people I'm buying from in every aspect of the entire ...
Have bought 2 vehicles here and have always had great service. Friendly staff and clean waiting room stocked with water, coffee and donuts. Well done Gladstone Dodge.
I have bought 3 cars from Gladstone and I got a great deal every time. The last two times I have worked out the deal through e-mail and live chat and I get the price I wanted for the new car and my trade and I just show up and within hour I am out the door with a new car. Can't get any easier than that.
I regularly got my oil changed here since purchasing my 2015 Cherokee. It’s gone steadily downhill, and I’ll never go back. The waiting room was filthy, it took 2+ hours, even though there was only one person ahead of me, and staff acted quite unexcited for me to be there. Let’s talk about that waiting room: food trash left from previous customers, stained, filthy chairs, blaring tv, and in general, floors and tables that looked like they haven’t been cleaned in a week.
Mike and the servicemen always provide me with professional excellent fast service which is why I always return for service on my Chrysler. Thank you!
repairs took about 3 times as long as i was told on second truck i brought in , dash was not reinstalled completely seats and carpet were dirty . dash ,door panels and steering wheel also had greasy prints on them this just reminded me why i stay away from gladstone dodge i have yet to have a good experience at this store
Service was completed in a timely manner however, it would seem that the charges for diagnostic checks would be waived if repairs are to be completed at the facility. I would guess that plugging into a port and accessing the system would take maybe 15 minutes. My main complaint was that a trial membership to SiriusXM was assigned to my vehicle without my authorization. Who determines this? I will be sure it doesn't happen again.
This dealership from Tim owner's son to Jordan, Fisher and their So called service manager. Full of fake promises and completely rude and abusive. The manner they act the way they handle things. Completely absurd. Took car in for a simple front end diag. Ended up being told i had almost 4k in repairs to be done. Have a warranty on it, so they figured they could easily make money. Little did they know they don't know everything like they chose or would like others to believe. My warranty company sent out a investigator who is certified to ...
I found the Jeep I wanted on line and they got it for me right away. Buying a new vehicle is alyays time consuming, but they made it as painless as possible.
We bought a 2018 Ram 1500 Crew Cab, these guys went above and beyond to ensure our satisfaction. They offered all kinds of great add ons to our truck at prices that couldn't be beat elsewhere, tinted our windows (superb job by Tintsmith) running boards, bed liner and more! Anderson Foster & Jerry Hicks and the entire staff certainly exceeded our expectations! THANK YOU!
I don’t even know where to start. We have a 14’ Jeep Grand Cherokee…at 50,000 miles (one year ago) we ran into a string of issues all stemming from the fuel pump & fuel tank. After 4 different attempts and multiple part replacements, it was resolved – or so we thought. Fast forward one year and we’ve ran into the same issue. This is where Gladstone JDC begins to earn their 1 star rating. And if I could go negative 10 stars, I would. Dean checked us in (awesome guy, great customer service). Gladstone runs the diagnostic and finds it’s a fuel ...
Purchased oil changes in advance fir a supposed deal.... bad mistake . Don’t want to homer them and when I pursued it even with the service manager not helpful . Got an oil change fluids were not topped off either !!! Just getting worse by the minute . Don’t understand why service manager doesn’t care about the business there !!!! Although convienent as far as location we will have to go else where . We have 3 DODGE vehicles ! Wasted slot of money there !!!
Don't waste your time!! The customer service is the worse I've seen. Salesman walking around with their head up their xxx. No friendly smiles, head nod, kind gesture or acknowledgment. Perhaps it was because I am a women of color and they assumed I didn't have money or buying power. No problem! I can find a car lot better suited of my money,time and respect.
I'm writing this review only to help improve the dealership service department. I have had 6 Dodge Caravans over the years. I currently have a 2012 Grand Caravan & 2017 Grand Caravan. I brought my 2012 into the shop with a knocking on the front drivers side of the van. The tech said the struts needed replaced along with the brakes and alignment for $1500. I didn't have the funds to justify this repair. I went ahead and replacement the struts and brakes myself. Now after the repair I still have the knocking noise. I took it into Firestone for an alignment and ...
Dropped off my 2013 Chrysler Town & Country minivan that was having an emergency brake issue. Was told that I would be called with an analysis and cost of repairs. I waited and waited for a call back, and a few hours later I called to check on the vehicle. Was told what the problem was, but the service representative said he had to get details on cost & time to get it repaired. After waiting again another couple of hours for a return call, I had to call again. This was terrible follow-up & communication. When I did get the ...
Our Chrysler broke down while in Kansas City. The dealership was very helpful and accommodating, from being checked in to getting our car fixed. Sonny and Colby were very caring and professional. I have two new heroes.
Before I start I would like to point out my service adviser was extremely helpful, honest, and on top of the game. This review is directed towards management and their customer service department. I was quoted 180.00 on my service for my 16 Jeep Cherokee. We both agreed on this price. My service adviser was out of the office when I picked my vehicle up. I was getting billed 264.80. With customers behind me and my service adviser being out I decided to pay this and I would collect it on the back end. Fast forward 2 weeks and 4 emails (2 of which directly to ...
Very few parts in stock. Did not even have the tires in stock. Dropped off on a Saturday morning, promised by end of following week; ten days later they finially completed installing 4 tires and a window regulator (to raise and lower electric window). With the car being a Chrysler product I would think they would be able to service. I would not recommend this service center.
Compass & Cherokee, both went smooth, best deal, no jive, don’t waste time w/others trying to get a deal like i did, cut to the chase call this guy.
I would not buy a vehicle from Gladstone Dodge. We had negotiated a deal with Dylan and he agreed to throw in some accessories for $800. Before we drove back in I spoke to him on the phone to confirm everything and I told him on principle the accessories had to be part of the deal since he made that offer. I was confirming this because he had waive red back and forth after originally offering it. He told me he would not lose the deal over that. When we arrived to complete the paperwork his manager, Bobby, came out to ...
Purchase an 18 Ram 2500 with it I purchased the bed liner and the master shield for $1700 and its been over 2 months and 3 trips and its still hasn't been done, I have actually had to file a compliant with the State Attorney Generals Office in the State of MO and planning to take them to small claims court if a refund isn't issues So beware once you purchase your vehicle your just another sucker also don't believe I am the only one this has happened to I never got the survey for Ram either and you should when you ...
Bought a car the salesman undre came in on his day off and stayed till well after close till I drove out of there great service
My son and I were on our way from Arizona to Illinois when we experienced transmission trouble. We were able to drive to Gladstone at 7:00AM. Mike Fisher greeted us. We explained the transmission problem and that we had to get to Illinois as quickly as possible. Mike assigned our van to a technician rught away even though we hadn't an appointment scheduled. He understood the circumstances and went out of his way to be helpful. It was a five hour job to make the repairs and Mike had us back on the road by lunchtime. We couldn't ...
If I could give them zero stars, I would. They treat customers as disposable annoyances and should be rewarded justly. Take your business somewhere that deserves it.
Had service and warranty work done on my 2016 3500 worked with Mike Fischer who was excellent in keeping me informed of the progress. All work was done very professionally.
I had repairs done on the third truck I have purchased from Gladstone Dodge over the years. All maintenance for those vehicles was done by Gladstone Dodge unless I was out of town when I needed something. For me their friendliness in the showroom when you buy a vehicle and continues to the service department when the vehicle needs serviced or repaired. When I have needed repairs I have always been informed of what is necessary, the cost, and the approximate time for the repair. I continue to be impressed by the competence and friendliness of the people in the ...
I went here to get a recall repaired on a preowned car i bought from another dealer and this service department was exceptional. I mean the customer service was way beyond top notch and they were very thorough. There was no benefit in my being there for them. I didnt buy my car there and it was a recall so it was of no cost to me. Yet they treated me as if i was in there spending a million dollars. Just really great service. I definately will be back for future business. Kudos to everyone who helped me. Sonny ...
Hassle free experience and very great staff all around and a great company. Always get a great deal not just in car sales but from the service department. Very experienced staff and always friendly. Very satisfied with my recent purchase. Thank you!!!
Even though we have had problems with service dept. since Heather left we decided to return ONLY because of Tony. He is a pleasure to work with and went above & beyond to satisfy us. We will continue to refer friends and family and hope this dealership is committed to earning and keeping our business in the future. Remember it just takes one bad experience to ruin a hard fought customer relationship and lose that customer overnight. Tony, thanks for picking up the slack in other areas.
The experience from start to finish was excellent. The service manage was very friendly, helpful, and performed the service in a timely manner. I enjoyed chatting with Michael wile waiting for the service to be completed.
Unfortunately I have taken my vehicle there four or five times over the course of five years. Problems were never fixed only more were created each time I took the vehicle in. Rachel who's supposed to be customer friendly and helpful. Expresses nothing but attitude and belittles the customer knowledge on their own vehicle and Company they invest their money in. Their prices are marked way up, along with the lack of resolving any one issue I had in particular. They always blame the electronics 4 things not processing properly but yet never fixed it. They gave me the run ...
They lost my keys and I have to pay over $100.00 for a replacement. I called the dealership over seven time and e-mail them.
I purchased a new 2017 Ram 1500 from Gladstone Dodge. Liz Fischer was my salesperson. I told her what I wanted and she and the staff made it happen without all the back and forth. They accomidated me were very thoughtful and never wasted my time. Thank you Liz and staff at Gladstone Dodge